Support

Made with care and unconditionally loved by our customers.

Shipping

Domestic in France : 3–7 business days
International : 7–14 business days

Tracking
A confirmation email with your tracking link is sent as soon as your order ships.

Delivery issues
If your order is delayed, lost, or arrives damaged, contact us and we'll resolve it promptly.

Exchanges & Returns

Returns
Unworn pieces in original condition can be returned within 14 days for a full refund. Engraved, bespoke, or final-sale pieces are final.

Exchanges
We accept exchanges for a different size within 30 days of receiving your piece.

Warranty & Authenticity

Quality promise
Every Lumichu piece is crafted from high-quality, responsibly sourced metals and checked for quality before it ships.

Warranty
We offer a 1-year warranty against manufacturing defects (loosening of settings, broken clasps from normal wear). Damage from misuse, accidents, or improper care isn't covered.

Frequently asked questions
Can I wear my Lumichu jewelry every day?

Yes! Our pieces are designed for daily wear and are water-resistant. 

However, to keep them glowing and in pristine condition for years to come, we recommend following these simple care tips:

  • Store Gently: Keep each piece in its original pouch or box to prevent scratches and tangles.
  • Clean Softly: Wipe with a soft, dry cloth after daily wear. For a deeper clean, use water, rinse, and dry thoroughly. Avoid ultrasonic cleaners for plated or delicate pieces.
  • Water & Ocean Care: While our materials can handle everyday water contact, it’s best to remove your jewelry before swimming in the ocean, as saltwater and chemicals can be harsh on precious metals and platings.
What should I do if something goes wrong with my piece?

If a piece is damaged or defective, stop wearing it right away and contact us with

  1. Your order number and date of purchase
  2. Photos of the damaged product with description
  3. We will review the issue and advise whether a repair, replacement, or refund is appropriate under warranty.

Response time: We respond to service inquiries within 24-48 hours in business days and will work quickly to offer an exchange or repair.
How can I track the delivery of my order?

Once your order has shipped, you will receive an email confirmation with your unique tracking number and link to follow your package in real time.
Are returns free of shipping charges?

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.