Returns are only accepted if the product arrives damaged or defective.
Items must be unused, unworn, and in their original packaging.
Requests must be made within 7 days of receiving your order. If the item is out of stock, you may wait for restock or exchangeto another item and pay the additional amount.
Customers are kindly responsible for return shipping costs.
How to Return or Exchange
Contact us at contact.lumichu@gmail.com or LINE OA with your order number, photo, and request.
Our team will confirm eligibility and provide return instructions.
Once your item is received and inspected, we will process your exchange within 7 business days.
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